Package Theft or Property Damage is taking place.Īgent uses Two-Way Talk to announce that the property is being monitored and activates the device siren (if available).Īgent sends an SMS alert to property owner and emergency contacts with a link to video recording of the event. No SMS alert will be sent.Ī service worker or delivery person is on the property.Īgent sends property owner an SMS alert with a link to a video recording of the event.Ī person is on the property that is not a service worker or delivery person.Īgent uses Two-Way Talk to announce that the property is being monitored and sends an SMS alert with a link to a video recording of the event.Ī person is still on the property after the agent engaged in Two-Way Talk.Īgent uses Two-Way Talk to announce that the property is being monitored.Īgent sends property owner an SMS alert indicating that an event needs attention. Event TypeĪ passerby, vehicle, animal, or other motion is captured on the property.Īgent resolves the event without contacting the property owner. Here are standard agent responses to events that may occur on your property when Virtual Security Guard is active. These will always be sent from +1-42 (we recommend saving this number to your contacts). Note: For events requiring your attention, you will receive an SMS alert with a link to the event recording. Depending on the event type and your alert preferences, the agent may send you an SMS alert, initiate Two-Way Talk (if a person is observed), or request to dispatch emergency response.A Rapid Response agent will view your enrolled cameras’ Live View to see what is occurring on your property.An agent is notified when a person is detected by a camera, and a person is detected in the motion event.A Virtual Security Guard event happens each time a Rapid Response agent reviews your enrolled cameras (if the service is armed and a person is detected in a camera motion event) : This means agents don’t monitor camera motion events and can’t see the Live View on your enrolled device(s). The service is inactive when your Mode is set to Disarmed.When active, agents will monitor your cameras when a person is detected. The service is active when you set your Mode to Home or Away – meaning your Alarm is armed.You activate or deactivate Virtual Security Guard by setting certain Modes. Important: Rapid Response agents will only review your enrolled cameras when the service is active and a person is detected in a camera motion event.įirst, learn how Ring Alarm Modes work. How Virtual Security Guard Works After You’re Subscribed Then select your Virtual Security Guard plan, select Manage Extra Events, and toggle your selection on or off. To update your preferences, log in to your Ring account. Extra Events will be $0.99 per event, and There will be not charge for Extra Events until 5/1/23. Note: You’ll soon be able to opt into Extra Events to keep the service active beyond 175 events. Events don’t roll over to the next month, but instead reset each month to 175 at the start of each billing cycle.Ĭlick here to subscribe to Virtual Security Guard. A subscription includes 175 events for $99/month per location.This is an add-on service for Ring Protect Pro or Protect Plus (1st Gen) customers who are enrolled in Alarm professional monitoring.Trained agents will monitor events when a person is detected and act accordingly on your behalf. Virtual Security Guard¹ is a monthly subscription service from Rapid Response that provides live monitoring of camera motion events for the compatible, enrolled cameras at your home or business.
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